Refund policy
Refund Policy
PRE-ORDER & ORDER CANCELLATION
For all orders, your credit/debit card will be charged immediately upon purchase. There will be no delay in payment collection.
Any order change such as a change of address after shipment will be subject to a $10 change fee.
All cancellations must be requested by email to our customer service team:
After-sales: info@evrybike.com Response time: Within a few hours, Monday–Friday.
You will receive a confirmation email once your cancellation has been successfully processed.
MODEL REPLACEMENT
For non-quality issues, no replacement is possible after 15 days of receiving the product.
To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any signs of use, and returned in its original packaging and condition. The mileage on the display must be less than 5 miles.
For replacement requests within 15 days of receiving the product, the customer is responsible for return shipping costs. After 15 days, bikes cannot be replaced under any conditions unless a manufacturing defect is confirmed.
EBIKE RETURNS WITHIN THE US
Free Returns: Customers may return the bike free of charge in cases of severe shipping damage or confirmed manufacturing defects. Contact our customer service team and provide photo or video evidence of the issue.
Definition of serious damage: The frame is visibly deformed, the wheels are visibly deformed, the motor cannot start, or normal riding function is significantly affected.
The following situations are considered normal wear and do not qualify for free return or refund:
[A] Minor scratches or paint scuffs on the bike. [B] Slight damage to the outer packaging. [C] Wear on parts after normal use.
EVRYBIKE e-bikes are eligible for FREE returns within 15 days of delivery (US only). To return a bike that is not defective or damaged, please contact our customer service team within 15 days of delivery. We do not accept returns after 15 days.
Important: The customer is responsible for return shipping costs. Two options are available:
- A $150 return shipping fee will be charged and EVRYBIKE will provide the shipping label.
- The customer ships the bike back to our warehouse independently.
The mileage on the display must be less than 5 miles. The bike must show no signs of wear, dirt, scratches, or use. All original items and packaging must be included.
Before sending a return, you must have written approval from EVRYBIKE. Returns sent without written authorization will not be refunded.
Once the return is received and inspected, a replacement or refund will be issued within 2 business days.
For bikes delivered more than 15 days ago or ridden more than 5 miles, we do not accept returns. Only warranty repairs or part replacements may apply.
Return Address: EVRYBIKE Returns (We will provide the return address upon approval of your return request — contact us at info@evrybike.com)
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
- All accessories
- Special or customized orders
- Used items, except in cases of confirmed manufacturing defects or serious damage
LATE OR MISSING REFUNDS
If you have not received your refund within 3–5 business days of approval, please check your bank account and contact your credit card company or bank, as processing times may vary. If you have done this and still have not received your refund, please contact us at info@evrybike.com.
For any questions about our refund or return policy, please contact us at info@evrybike.com. We will respond as quickly as possible and do everything we can to resolve your situation fairly.