CANCELLATIONS, RETURNS & REFUNDS POLICY
Perfecto, aquí va la sección de cancelaciones y devoluciones reescrita con tus condiciones exactas:
CANCELLATIONS, RETURNS & REFUNDS POLICY
Our Commitment
At EVRYBIKE, customer satisfaction is our top priority. We have made our cancellation, return, and refund process as simple and transparent as possible. Please read this policy carefully before placing your order.
Order Cancellations
You may cancel your order free of charge within 8 hours of purchase. To cancel, contact us as soon as possible at info@evrybike.com with your order number and we will process the cancellation at no cost to you.
Once 8 hours have passed from the time of purchase, or once your order has already been dispatched, cancellation is no longer possible. In this case, you must wait for the package to be delivered, refuse delivery or return it to us, and once we receive the item back at our warehouse we will process your refund.
Return Window
You have 15 calendar days from the date of delivery to initiate a return. After this period, we are unable to accept return requests. The delivery date is determined by the tracking information provided by the carrier.
Return Conditions
To be eligible for a return, the following conditions must be met. The item must be in its original, unused condition. The tires, frame, handlebars, seat, and all other components must show no signs of use, wear, dirt, or damage caused by the customer. All original accessories, tools, and packaging materials must be included. The return must be authorized in writing by our customer support team before the item is shipped back to us.
Items that do not meet these conditions will not be accepted for return and will be shipped back to the customer at their expense.
How to Initiate a Return
To start a return, contact our customer support team at info@evrybike.com with your full name, order number, reason for return, and photos of the item in its current condition. Our team will respond within a few hours and provide written authorization and return instructions. Do not ship the item back without prior written authorization.
Return Shipping Costs
The customer is responsible for all return shipping costs regardless of the reason for return, except in cases of confirmed manufacturing defects or damage caused during transit. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.
Refund Process
Once your returned item is received and inspected at our warehouse, we will notify you by email of the outcome. If your return is approved, your refund will be processed to your original payment method within 3 to 5 business days. Please note that additional time may be required for your bank or card provider to post the refund to your account.
If your return is rejected due to signs of use or failure to meet return conditions, we will notify you and the item will be returned to you.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us at info@evrybike.com within 48 hours of delivery with photos of the damage. We will replace the item or issue a full refund at no cost to you — return shipping will be covered by EVRYBIKE in these cases.
Non-Returnable Items
The following are not eligible for return under any circumstances. Products that have been ridden, used, or show any signs of wear. Products damaged due to misuse, accidents, unauthorized modifications, or improper storage. Products returned without prior written authorization from our team.
Contact for Returns and Cancellations
EVRYBIKE — a brand of Servionline N54 SL Email: info@evrybike.com Phone: +34 681 942 438 Address: Avenida Jacaranda 51, Bormujos, Sevilla 41930, Spain